All Roads Lead to SWEPCO’s Natchitoches Service Territory

Restoration is complete in Arkansas, Texas and Shreveport Areas

 

What You Need to Know   SWEPCO has shifted major resources to the Natchitoches service territory with an army of support now in the area.   Mansfield, La. and Hornbeck, La are some of the hardest-hit areas with heavy ice and tree damage.   Significant ice accumulation, treacherous roadways, falling trees, and inaccessible areas are creating difficult conditions across the area.   Treat all downed power lines as energized and dangerous. Stay at least 10 feet away and keep children and pets indoors.   Now is the time for customers awaiting power restoration to determine whether their home can receive power as customer owned service equipment such as weatherhead damages will require a licensed electrician to repair before service can be restored. ​

     

  

CURRENT SITUATION

SWEPCO has fully restored service in Arkansas and Texas, with both states now back to normal operations. Customers in the Shreveport area are seeing service return to normal today, with only a few new storm related outages appearing as crews continue to address lingering damage.

 

Restoration efforts are now concentrated in the Natchitoches service territory, where 6,403 customers remain without power. Mansfield, La and Hornbeck, La. have extensive damage in hard-to-reach areas and difficult terrains. Workers are on the ground braving dangerous conditions to make progress.

 

To accelerate progress, SWEPCO has brought in a large force of trained lineworkers, tree crews, and specialized restoration teams from across the nation who have mobilized in the area to work tirelessly to get power back on as quickly and safely as possible. Crews from Longview and Shreveport are deploying to the Natchitoches service territory today, ensuring that the majority of SWEPCO’s available workforce is focused on bringing power back to Natchitoches and surrounding communities.

 

While restoration is moving forward, heavy ice and tree damage and continued tree hazards mean some locations will take more time. In some cases, damage to customer‑owned service equipment such as weather heads or meter bases may require repair by a licensed electrician before power can be safely restored.

 

We understand how difficult extended outages can be and we appreciate your patience. Our crew remain fully committed to making more progress and restoring power to every customer affected as quickly and safely as possible.

 

RESTORATION UPDATES

Estimated Times of Restoration (ETRs)

Because of icy roads, crews must travel safely and slowly. Outage statuses on SWEPCO’s outage map may stay on “Assessing” longer than usual. Thank you for your patience and for supporting the linemen working in these conditions.

 

Valley District

• Hornbeck / Leesville area: 10 PM Tonight
• Mansfield: 10 PM Tonight

 

CUSTOMER RESOURCES

As repairs continue, SWEPCO is working closely with local officials to make warming stations available on our outage map so customers can find safe places to go if they need shelter.

 

 

GET RESTORATION UPDATES

Customers should log in to their SWEPCO account to make sure we have an up-to-date cell number and email. Accurate contact information helps us reach you quickly if conditions change. We also encourage customers to sign up for outage alerts and SWEPCO email updates for real-time restoration information.

 

Update your information or subscribe to alerts at SWEPCO.com/Alerts. You can also check outage status anytime at SWEPCO.com/OutageMap.