SWEPCO One Voice Update #4 | SWEPCO Continues Mobilized Response During Restoration Efforts
Power successfully restored to approximately 80% of customers.
What You Need to Know
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CURRENT SITUATION
Restoration work is ongoing in the ArkLaTex region after Beryl caused widespread damage. SWEPCO crews, in partnership with other utility professionals, are working to rebuild key infrastructure and restore power to the remaining customers without service.
Damage assessment shows multiple repairs needed in hard-to-access locations, including heavily wooded or flooded areas.
As of 10:30 a.m. Wednesday, SWEPCO successfully and safely restored power to approximately 40,000 customers.
Because of the extensive flooding and hard-to-reach, sometimes treacherous terrain, the work may be slower as SWEPCO works to complete more challenging work in hard-to-reach, often inaccessible areas. Safety for one another remains top of mind as crews continue to work in dangerous conditions.
To aid in the work across the ArkLaTex, SWEPCO has brought in crews and contractors with specialized track equipment to access damaged areas and have leveraged resources on the ground, in the air and on boats so we could make our way to where the work needed to be done.
Estimated Time of Restoration (ETRs)
As part of SWEPCO’s storm restoration assessment process, the company has shared estimated restoration times for areas impacted by the storm.
Based on the number of outages and crews available, we developed a Global Estimated Time of Restoration or ETR, which is an estimate of how long it will take to restore 95% of all customers affected.
The more damage there is to the system, the further out in time the global ETR will be. Please note these restoration times could change based on the complexity of repairs.
| LOUISIANA | TEXAS | ARKANSAS | |||
| 12 noon Wednesday, July 10 · Bossier City
10 p.m. Wednesday, July 10 · Shreveport · Vivian/Plain Dealing · Haughton: TBD based on continued assessments | 10 p.m. Wednesday, July 10 · Carthage · Gilmer · Gladewater · Longview · Marshall Midnight Wednesday, July 10 · Mt. Pleasant | Midnight Wednesday, July 10
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| 10 a.m. Thursday, July 11 · Texarkana | 10 a.m. Thursday, July 11
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Customers who signed up for email or text alerts could receive direct updates on the estimated restoration time at their home or business as crews continue working to restore power. To sign up to receive your personalized restoration update, visit swepco.com/alerts.
Peak Impacts from Beryl
At 11 p.m. Monday, July 8, a peak of 48,831 SWEPCO customers had power disrupted as a result of Beryl and the severe weather it brought. The region experienced a record-breaking 67 tornado warnings from the National Weather Service.
GET RESTORATION UPDATES
Enroll in our alerts at SWEPCO.com/Alerts
POST-STORM SAFETY TIPS
Find post-storm safety tips: https://www.swepco.com/safety/
Report outages: SWEPCO.com/outage or call (888) 216-3523
FREQUENTLY ASKED QUESTIONS
What should customers do if they see downed lines?
Don’t touch it or anything near it. Even telephone or cable lines can become energized. Keep yourself and others as far away as possible and call 911 or SWEPCO immediately at (888) 218-3919.
CAN YOU RECEIVE POWER?
Now is the time for customers to determine whether their home can receive power – SWEPCO cannot connect power to a home or business if there is damage to the service entrance, which is owned by the customer. Customers must have a licensed electrician repair damage before power can be restored. Click for a flyer in English & Spanish. Learn how to identify weatherhead damages by watching this video. ENGLISH | SPANISH
STAYING CONNECTED
- Download the SWEPCO mobile app: SWEPCO.com/app
- Follow SWEPCO on Facebook and X (formerly known as Twitter), Instagram and YouTube
- Make sure we have your most recent contact information at swepco.com/account/
NEXT UPDATE
We will continue to keep you informed as more information becomes available. Updates will be provided at SWEPCO.com as well as other communication channels.