“Most tax professionals provide quality service”, said Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas. “It is still important, however, to check out a business' track record and feel comfortable with the tax preparer you choose.”
BBB provides the following tips on tax preparation and hiring a trustworthy tax preparer:
Ask Around. Get referrals from friends and family on who they use and check BBB reports on local tax preparers and tax preparation services. Make sure to search for a tax preparer who is an expert in the type of service that is needed.
Don’t Fall for the Promise of Big Refunds. Be wary of any tax preparation service that promises larger refunds than the competition, and steer clear of tax preparers who base their fee on a percentage of the refund. Request an estimate and discuss the price before making an agreement. The cost of the service should be determined by the complexity of the return.
Look for Credentials. Ideally, your tax preparer should either be a certified public accountant, a tax attorney, an enrolled agent or a certified E-file provider. Be sure to find out if the preparer is affiliated with a professional organization that provides or requires its members to pursue continuing education and holds them accountable to a code of ethics.
Make Sure They Have a Preparer Tax Identification Number (PTIN). A PTIN must be obtained by all tax return preparers who are compensated for preparing or assisting in the preparation of, all or substantially all of any U.S. federal tax return, claim for refund, or other tax form submitted to the IRS.
Investigate. Examine whether the preparer has any questionable history with your state’s Board of Accountancy (for certified public accountants), the State Bar Association (for attorneys) or the IRS Office of Professional Responsibility (OPR) for enrolled agents.
Remember that a paid preparer is required by law to sign your return and fill in the preparer areas of the form. They should also include their appropriate identifying number on the return. In addition, the preparer must give you a copy of your return.
Consider Accessibility. Many tax preparation services only set up shop for the months leading up to April 15. In case the IRS finds errors, or in case of an audit, you might need to be able to contact your tax preparer throughout the year; be sure to find out how you would do so.
Read the Contract Carefully. Read tax preparation service contracts closely to ensure you understand issues such as how much it is going to cost for the service, how the cost will be affected if preparation is more complicated and time consuming than expected and whether the tax preparer will represent you in case of an audit.
For more tips on how to be a savvy consumer, go to bbb.org. To report a fraud or scam, call the BBB Hotline: (903)581-8373.